Shipping Policy
1. Processing
In stock orders ship within 1-2 business days.
2. Shipping methods
All USA orders ship via Ground using USPS, FedEx and UPS. International orders will ship FedEx International Connect Plus with the exception of a few select countries.
Return & Refund Policy
1. Return Window
We accept returns within 30 days of delivery. To be eligible, you must initiate your return request within this period by contacting our support team.
2. Item Condition
Items must be returned in like-new condition — unused, undamaged, and with all original packaging, tags, and accessories included. Items that show signs of use, damage, or missing components may be subject to a 20% restocking fee.
3. Shipping Costs
Trippi Glow does not cover return shipping costs. Customers are responsible for the cost of shipping items back to us. Original shipping fees paid at checkout are non-refundable.
4. Refund Amount
Approved refunds will be issued for the price paid for the product only. This does not include the original shipping cost you paid, nor any shipping costs incurred to return the item. Any applicable restocking fee will be deducted from the refund amount.
5. How to Initiate a Return
To start a return, please email us at support@trippiglow.com with the following information:
- Your order number
- The item(s) you wish to return
- Reason for the return
- Any photos that help illustrate the issue (if applicable)
Once we receive your request, we’ll provide return instructions and a return address.
6. Inspection & Refund Timing
Refunds are processed only after the returned item has been received and inspected by our team. Once the inspection is complete and the return is approved, your refund will be issued to the original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider.
7. Non-Returnable Items & Exceptions
Final sale items and items damaged due to misuse or normal wear are not eligible for return. If you received a defective or incorrect item, please contact us immediately — we will work with you to resolve the issue.
Warranty Policy
1. Crossbody Packs, Backpacks and Link Clips
Crossbody packs and backpacks are covered by a 1-year limited warranty from the date of delivery.
This warranty covers manufacturing defects in materials and workmanship. It does not cover:
- Damage from misuse, abuse, or improper care
- Normal wear and tear
- Accidental damage
- Modifications or unauthorized repairs
2. LED straps, Lanyards and Water Bottles
Straps, lanyards and water bottles are covered by a 30-day limited warranty from the date of delivery.
This warranty covers manufacturing defects in materials and workmanship. It does not cover:
- Damage from misuse, abuse, or improper care
- Normal wear and tear
- Accidental damage
- Modifications or unauthorized repairs
Questions?
If you have any questions about our return policy or need help with an order, reach out to us anytime at support@trippiglow.com.